This policy explains how okey fun handles the personal data you share when you open an account, make transactions through GrabPay, Coins. ph or Bank Transfer, and use our platform. We keep this document straightforward so you know exactly what we hold, how we use it, and what you can ask us to do with it.
Account data handled with care
Local payment context: GrabPay, Coins. ph, Bank Transfer
Your rights explained clearly
Contact route available any time
POLICY POSTURE
How okey fun Collects and Uses Your Information
When you register an account with us, we collect the information you supply directly — your name, contact details, and the credentials you set for login. When you carry out a transaction, the payment method you use (such as GrabPay, Coins. ph or Bank Transfer) generates a record that we store to maintain your account history and handle any disputes. We also collect technical data your device sends automatically — your IP address, browser type and session timestamps. This is standard for any web platform and helps us detect unusual access patterns that could affect your account security. We do not sell your personal data to third parties. We may share limited data with payment processors strictly to complete a transaction you initiate, and with service providers who operate under confidentiality agreements with us. Data we collect is retained only for as long as necessary to maintain your account, comply with applicable legal obligations, and resolve disputes. You may request a copy of the data we hold, ask us to correct inaccurate records, or raise a question about how your data is handled — the contact steps for each of these are set out in the sections below. Access to this platform and its data practices is subject to local law and is available only in eligible regions.
GrabPay
Transaction records tied to GrabPay payments are stored to support your account history and any queries you raise about a specific transfer.
Coins. ph
When you use Coins. ph, the transaction reference is logged in your account wallet record so you can trace any movement you question.
Bank Transfer
Bank Transfer records are retained as part of your account history for the period required to satisfy applicable legal and dispute-handling obligations.
POLICY COVERAGE
Where This Policy Applies and What It Covers
Not every data interaction falls under this policy in the same way. The table below distinguishes the four main areas so you can see at a glance what we are responsible for and what sits outside our direct control. If a service or link takes you away from okey fun, the privacy terms of that destination apply — not ours.
Account Access
Login credentials, session activity and account profile details are covered in full. We control how this data is stored, who can view it and how long it is kept.
Transactions
Payment records created when you use GrabPay, Coins. ph or Bank Transfer fall under this policy to the extent they pass through our platform. The payment provider's own terms also apply to their side of the transfer.
Site Content
Data generated by how you navigate our pages — pages visited, session duration, device type — is collected under this policy and used only for platform operation and security monitoring.
Third-Party Services
Links or embedded content pointing to services outside okey fun are not governed by this policy. We have no visibility into data those services collect once you leave our platform.
MEMBER ACTIONS
Practical Steps You Can Take Under This Policy
You have concrete options when it comes to the data we hold about you. Reviewing your account records is the starting point — log in and open your account dashboard to see the profile fields, transaction history and session log that are visible to you there. If something is incorrect — a name, a contact detail, a linked payment method — you can update many fields directly in your account settings. For changes that require our review, such as corrections to identity documents or a request for a full data export, you can reach us through the support contact route described in the next section. We aim to respond to all data requests within a reasonable period. Raising a question about how we handle a specific piece of data does not affect your account standing in any way.
Review Your Records
Log in and go to your account dashboard. Your profile details, transaction history and session log are visible there and reflect what we currently hold.
Correct Account Details
Update your name, contact information or linked payment method directly in account settings. Some fields require our team to verify the change before it takes effect.
Request a Data Export
Contact our support channel with your account details and a clear description of what you need. We will process the request and respond within a reasonable period.
Raise a Data Question
If you are unsure how a specific piece of your data is being used, ask us directly. Your account remains fully active while any question is being reviewed.
CONTACT ROUTES
How to Reach Us About This Policy
Three contact paths are available if you need to raise a data question, request a correction or ask about how your information is handled. Use the route that works for you — all three go to the same team responsible for account and data queries.
Email Support
Send your query to our support address listed in your account dashboard. Include your registered account name and a brief description of the data matter so we can respond accurately.
Live Chat
Open the chat widget from any page on okey fun while logged in. A support agent can confirm what data we hold on your account or direct your request to the right review path.
Account Help Centre
The Help Centre accessible from your account menu contains structured request forms for data corrections and export requests. Use these forms to submit a formal written request.
DATA HANDLING STANDARDS
How We Protect and Manage Your Information
Our data handling practices are built around four areas: what we store, how long we keep it, who can access it, and how you can ask us to change it. We keep these consistent so your account data is handled the same way regardless of which payment method you used or which part of the platform you accessed.
Cookies and Session Data
We use cookies to maintain your logged-in session and record basic navigation data. You can manage cookie preferences through your browser settings. Disabling all cookies may affect how your account session functions.
Account Security
Account credentials are stored using industry-standard encryption. If we detect an unusual login pattern — such as access from an unrecognised device — your account may require additional verification before proceeding.
Data Retention
We keep your account data for the period needed to maintain your account and meet applicable legal obligations. When data is no longer required for either purpose, we remove it from active systems.
Requesting Changes
To request a data correction, deletion or export, use the contact routes in the section above. We review all requests and respond in writing to the contact detail registered on your account.
POLICY QUESTIONS
Common Questions About Our Privacy Policy
These questions cover what members in the Philippines most commonly ask about how okey fun handles account data, privacy rights and contact options.
What personal data does okey fun collect when I open an account?
We collect the details you enter during registration — name, contact information and login credentials — along with technical data your device sends automatically, such as your IP address and session timestamps. Payment records are also stored each time you transact via GrabPay, Coins. ph or Bank Transfer.
Does okey fun share my data with third parties?
We do not sell your data. We share limited data with payment processors only to complete a transaction you initiate, and with service providers who are bound by confidentiality agreements. No other sharing takes place without a legal requirement to do so.
How long does okey fun keep my account data?
We retain your data for as long as your account is active and for the additional period required by applicable legal and dispute-handling obligations. Once data is no longer needed for either purpose, we remove it from our active systems.
Can I see and correct the data okey fun holds about me?
Yes. Log in and open your account dashboard to review your current profile and transaction history. You can update many fields directly in account settings. For corrections that require our review, contact us through the support channel shown in your account menu.
How do I request a full export of my account data?
Use the data request form in the Help Centre section of your account, or send a written request through our support email. Include your registered account name and specify what data you need. We respond in writing to the contact detail on your account.
Does this privacy policy apply if I use GrabPay or Coins. ph for transactions?
Our policy covers the transaction record created on our platform when you use GrabPay, Coins. ph or Bank Transfer. The payment provider's own privacy terms govern their side of the transfer. Both sets of terms apply to their respective portions of the process.
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